Communication Skills

1. Verbal Communication

Verbal communication involves the use of spoken or written words to convey messages. It includes face-to-face conversations, lectures, presentations, and written correspondence.

2. Types of Verbal Communication

• Oral communication
• Written communication
• Formal communication
• Informal communication

3. Non-Verbal Communication

Non-verbal communication refers to the transmission of messages without words. It includes body language, gestures, facial expressions, posture, eye contact, and tone of voice.

4. Importance of Non-Verbal Communication

• Reinforces verbal messages
• Expresses emotions effectively
• Builds confidence and trust
• Improves interpersonal relationships

5. Barriers to Effective Communication

Barriers such as poor listening skills, cultural differences, emotional disturbances, and language problems can affect both verbal and non-verbal communication.